Dear MCS Families,

  

We are beginning our second year of using the SMART Tuition Service. We believe this change has been beneficial. As with any change, there are questions that arise. We want to communicate some beneficial information to you in a Question and Answer format. If you have further questions, feel free to contact Mrs. Shumaker in the Business Office. She can be reached at (586) 751-8980 or at mshumaker@macombchristianschools.org . We continue to work out some logistics in the SMART Tuition Service system and thank you for your patience as we are going though this transitional time.

 

SMART has charged each family a $43 administrative fee in error. If you included this fee with your July payment, your statement for your August payment will automatically be $43 less. We apologize for any inconvenience.

 

If you reenrolled or enrolled prior to June 10^th , are signed up for SMART TUITION but have not received a statement or email, please contact Mrs. Shumaker in the Business office immediately.

 

 

 

Q: Do I have to enroll in the SMART Tuition Service?

A: Yes, everyone must enroll, even if your child’s tuition is prepaid for the year, as there will be additional miscellaneous charges added to your account, per usual, throughout the year. Your SMART Tuition Enrollment Form should be turned back in to the Business Office by the first week of June, at the latest. This timing is necessary in order for those of you who pay by invoice to have enough time to get your July statement, which is mailed out mid-June.

 

Q: Does everyone have to enroll in the SMART Tuition Service?

A. Yes, everyone must enroll, even if your child’s tuition is prepaid for the year, as there may be additional miscellaneous charges added to your account, i.e sports or book fees, throughout the year.  

 

Q: Do I have to fill out a SMART Tuition Enrollment Form every year?

A: No. You must fill out the SMART Tuition Enrollment Form your very first year at MCS and then again only if you wish to change your method of payment.

  

Q: Can I check my SMART tuition account online?

A: Yes, we encourage you to do that. You may go online at anytime to check your account. If you need help remembering your log in information, please call Mrs. Shumaker in the Business Office.

 

Q: When will I receive my invoice, auto debit, or credit card notices from SMART?

A: If you are paying by the invoice method, you will receive your statement from SMART around the 15^th of the month for the amount due on the first of the next month,

 

If you are paying by the auto debit or credit card methods, you will receive an email around the 25^th of each month for the amount due on the first of the next month. This email will tell you how much is being withdrawn from you bank account or being put on your credit card account. Please look for this email each month.

 

Q: What if I am paying by the auto debit or credit card methods and I am not receiving the emails?

A: Please contact Mrs. Shumaker in the Business office.

 

Q: May I make a donation to MCS through my SMART tuition account?

A: It is best to make all donations through the Business Office, instead of through SMART.

  

Q: What other fees might I be charged through SMART ?

A: Sports, study hall, locker and other misc. fees.  

      A $40 “Late Fee” for payments not made on time.

~    A $25 “Non-Sufficient Funds” charge for any auto debit or check that bounces or  

       credit card payment that is declined.

~     A 2.5% fee of the total amount of any credit card payments made.

 

Q: How and when will I be notified about these other fees?

A: Monthly invoices and emails from SMART TUITION, as well as emails from the Business Office.

 

Q: How will I know when I receive credits to my tuition account such as the Scrip credit?

A: Any credits earned will be posted to your SMART account by the Business Office and you will see this reflected on your online SMART account and in statements and emails received from SMART. These credits are usually posted to your account in the months of December and June.

 

Q: Why are the statements I receive from SMART so confusing?

A: We are working with SMART on the invoice format and hope to see an improvement in the future.